Instructions for digital tools for studying and working

IT Guide

IT Guide includes basics of the VAMK information system in a compact packet.


NOTE! The helpdesk provides limited service due to the corona situation

  • For the time being, a visit to the helpdesk requires an appointment beforehand by contacting helpdesk@vamk.fi or 020 766 3328. Always wear a face mask while visiting helpdesk, and practice social distancing (at least two meters).
  • If you bring your computer or other equipment for service / recovery, try cleaning the machine's surfaces by wiping them with a disinfectant wipe or cloth. If this is not possible, report it at the same time as handing over the device.
  • If you have symptoms of the flu, flu or other infectious disease, don't come to our premises!

Helpdesk

ICT Services

The information system services team within the Unit for Administration at VAMK is responsible for the development and maintenance of the information system. These services are available at all departments and facilities of the school.

Contacts and notice of defects

First of we recommend making a service request by email to helpdesk@vamk.fi, from where the message will be sent to the whole data system personnel and therefore to the person best suited for the task. In an emergency one may also contact support directly by phone.

Please, note the following to speed up answering your service request:

  • Describe the issue briefly in the subject of the message.
  • Attending and processing a service request is easier and therefore usually faster, if the message contains one issue and/or subject.
  • If available, include possible area/room, device id/location and username (especially for students) in the message.
  • If you wish to be contacted not only by email, provide the additional contact information in the message as well.

All service requests sent to the Helpdesk will be registered in a database and added to the work queue, from where they will be dealt with as soon as possible. Information on the progress of the work will be sent to the person who has made the notice.

Service point

At start of semesters for two weeks in urgent matters you can visit also the Helpdesk physical service point or you can call us:

  • Wolffintie 30: building A, room WA1126
  • Helpdesk phone: 0207 663 328

Feedback and improvement suggestions

It is the responsibility of the data systems team to uphold and improve the data system, we are therefore glad to receive feedback and improvement suggestions. Even such feedback and suggestions may be sent via the Helpdesk. The instruction of users and the use of software aren't included in our job description but we strive to help as much as we can.

Remote access and data transfer

VAMK offers many programs and services for academic and work purposes. These services are restricted by the manufacturers’ license agreements which usually are based upon the user’s role in the school, equipment and connections through which they are used. There are two remote usage possibilities that are supported for the staff and students: eduVPN and Remote Desktop Gateway.

E-mail and cloud services

The e-mail system is divided into two different systems, where of one system is used mainly by the students and the other by personnel. WARNING! Do NOT use the Microsoft Outlook application found for iOS devices (iPad, iPhone) from App Store and for Android devices from Google Play. Applications have been blocked in our services for the reason they save passwords to external services. Instead use the default e-mail application pre-installed on these devices.