Project information:
Official name of the project: Servicedigiculture - Digital and Sustainable Service Innovation for the Cultural and Creative Sectors
Duration of the project: 1.6.2021 - 31.5.2023
Project coordinator: VAMK
Project partners: Foundation for the Development of International and Educational Activity – FRAME (POLAND)., Fundacja Rozwoju Aktywnosci Miedzynarodowej i Edukacyjnej EUROPEAN CENTER FOR QUALITY OOD (Bulgaria), INOVA CONSULTANCY LTD (United Kingdom), CLUB 9000 (Bulgaria), Österbottens Hantverk rf (Finland)
Funding: EU Erasmus+ Cooperation for innovation and the exchange of good practices, Strategic Partnership for Adult Education, Development of Innovation, ServiceDigiCulture
Contact person in VAMK:
Tanja Oraviita, Project Manager (Design Centre MUOVA)
tel. +358 207 663 636, tanja.oraviita@vamk.fi
Project Description
Digital and Sustainable Service Innovation for the Cultural and Creative Sectors – Asiakaslähtöisyys palvelua kehitettäessä tarkoittaa ratkaisuja asiakkaan näkökulmasta. ServiceDigiCulture-projektin keskiössä on kulttuurialan osaajien palveluiden uudistaminen, innovointi ja asiakaslähtöisyys.
Objectives
The aim of the project is to strengthen the service innovation and service design skills of businesses, employees, and unemployed people in the cultural and creative industries, and to improve their ability to adapt to current and future societal changes, challenges, and exceptional situations such as the coronavirus pandemic. In this way, the project seeks to promote and maintain employment in the sector and to create a more sustainable foundation for it.
The project focuses especially on renewing and innovating services, considering how products could be turned into services in a customer-oriented way, and how these services could be made available to customers sustainably while anticipating changes in society and the industry. Digitalization can be used as a tool in this process.
Results
ServiceDigiCulture toolkit and training for developing and innovating services.
A short introduction to service design explains in a nutshell what service design is.
The Service Competency Framework Report provides an overview of service development and innovation in the cultural and creative industries.
The ServiceDigiCulture Guide for cultural and creative professionals supports the use of the toolkit and training, and helps rethink and innovate services.
The ServiceDigiCulture Guide for trainers supports the training of professionals in the cultural and creative sectors.
The Sustainable Strategic Foresight Guide helps professionals in the cultural and creative industries to anticipate, understand, and respond to societal and sectoral changes strategically and sustainably.
Project Publications
Project Organizers
Vaasa University of Applied Sciences
Tanja Oraviita | Project Manager
tanja.oraviita@vamk.fi
+358 207 663 636
